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Front-desk observation day
One working morning at reception, matching live bookings to the vaccine register and the app’s reminder queue.
Some practices already know the app is “fine” and still lose Tuesday vaccine hours. A front-desk day is for that narrower question.
We sit where the receptionist sits, from opening until the last morning booster. Each incoming call, walk-in, and app confirmation is marked against the paper register and against whatever the screen claims went out the night before. We do not interview owners in the waiting row unless you introduce us.
You receive a four-to-six-page note naming the morning’s mismatches: reminders marked sent but not received, owners who arrived without a booking, and staff workarounds (the WhatsApp blast, the handwritten card). It is not a full reading of boarding occupancy or grooming history.
The day rate is on the rates page. We need a chair, a staff introduction, and access to the same screens the desk already uses. Ask for a morning if the drift lives at reception rather than in the kennel.